 |
|
|
CUSTOMER SATISFACTION IS OUR GOAL!
If you are not completely satisfied with your purchase, simply contact us within 5 days after receiving of your item for no hassle in exchange or return.
Please follow these instructions to qualify for a return or exchange:
1) Send an email request to [email protected] with the following information:
• Full Name • Phone Number • Email Address • Order Number • Name of the product you are returning • Reason for the return
NOTE: To expedite your return request, please be sure to include all information above in your email. Otherwise, your refund/exchange could be delayed. Within 2 business days, a Customer Service representative will email you instructions for returning your item.
RETURN POLICIES
• Request for returning an item must be submitted within 5 days, starting from item delivery date.. • Upon receiving your email request for a Return or Exchange, a Customer Service Representative will email you return instructions with the address on where you need to ship your item back to. • Except in the case of a manufacturer's defect, return shipping charges are not refundable and initial shipping fees are not refundable. • A 5% restocking fee will be charged for each returned item that is not a manufacturer defect. A 15% restocking fee will be charged if the product is returned unclean.
• Once we receive your returned item, it will be examined to determine if it is in re-sellable condition. Please allow up to 7 business days for inspection and processing of the returned item. • If the item is re-sellable, a refund will be issued to your Paypal (minus the original shipping fees) within 30 days of receiving your returned item. • If the item is found not to be in re-sellable condition, a Customer Service Representative will contact you to notify you of the inspection. Items that are not re-sellable will be shipped back to you, at your request.
Item must be clean, undamaged and returned in the original packaging. Item displaying excessive wear are not eligible for a refund.
RETURN PROCEDURES
To prevent any delays in your refund or exchange, please follow these instructions:
• Returns must include all components of the original manufacturers' package.
If you have any questions or would like to check the status of a return, please email us at [email protected]
DEFECTIVE MERCHANDISE
Every effort is made to ensure that you receive products free from manufacturer's defects. However, if you receive a product that is defective, you must report this problem within 3 Days of Receipt using the notification procedure outlined above.
BACKORDERS
At SwordsPlanet.com we make every effort to have the products we sell available. We now have multiple supply channels to ensure that you will receive your order in a timely manner. Unfortunately, despite our best efforts, we may occasionally be are out-of-stock of a particular item. When that happens we will email you so that you may select from the following options:
• Your order will be shipped when the backordered item becomes available. • You may select some alternative item Or we will issue a refund to your Paypal or credit card.
SHIPPING POLICY
P.O. Boxes & APO's We apologize for the inconvenience, but we do not ship to post office boxes at this time. If you place an order and list a P.O. Box in your "Ship To Address", we will contact you for a different address. If we do not receive a response from you within 48 hours, we will cancel your order. If you would like your product shipped to an APO, we will notify you of the exact shipping fees shortly after your order has been placed.
BACK ORDERS
We make every effort to fulfill your order upon receipt. However, sometimes an item may be back ordered. If an item that you have selected is not currently in stock, we will contact you so that you may decide if you still want the item. We apologize for any inconvenience this causes to our customers.
International Orders - We can ship to many countries outside of the USA. However some countries specifically prohibit the import of swords. We will try to list the countries we can not ship to here, as they come up. This is by no means a complete list. We can not ship weapons to: Brazil Greece Denmark Japan Russia Indonesia Mexico
Special note for Australia - We can ship to Australia. However, please be sure to verify the legality of your selections in your area. Australian customs has become very strict lately, and we would hate for your shipment to be confiscated. A special license may be required for you to import these items. Please be absolutely sure you may legally do so, before placing your order. We will not be able to refund confiscated shipments.
|
|
|
|
